What are your hours?
We’re open Monday through Friday, 8:00am to 5:30pm, and closed Saturday and Sunday. Our team meets every Tuesday from 8:30 to 9:30am.
What should I do if my pet has an emergency after hours?
We are not an emergency clinic. After hours, please call one of the emergency clinics listed on our Contact page to discuss their protocol before driving to any location.
Can you see my pet the same day if something is wrong?
During our regular hours we do our best to fit in same-day appointments for urgent problems. Please call us first at (517) 750-3838 so we can get ready for your pet. We don’t have a dedicated emergency line.
Where are you located, and what areas do you serve?
We’re at 4110 Spring Arbor Rd, Jackson, MI 49201, near the M-60 and Spring Arbor Rd intersection. We care for pets from Jackson, Parma, Concord, Spring Arbor, Albion, Horton, Manchester, Michigan Center, Grass Lake, Rives Junction, Summit Township and Brooklyn.
Is your clinic accessible?
Yes. We have ADA parking, and our restroom and exam rooms are ADA accessible.
What kinds of pets do you see?
We care for dogs and cats. See our services for everything we offer, from wellness care to surgery and boarding.
How do I make an appointment?
Send us an appointment request online, or call us at (517) 750-3838.
How do I become a new client?
Please fill out our New Client Registration Form before your first appointment. New clients pay a one-time, non-refundable deposit to hold their appointment; it’s credited to your account and applied to your first invoice.
What can I expect at my first visit?
You’ll be greeted at our front reception area, and we may ask you to fill out a short form so we have the best ways to reach you. Read more on our What To Expect page.
Do you offer boarding?
We offer day boarding only (no overnight stays), Monday through Friday during our regular hours, for up-to-date patients within our current clientele. Call us at (517) 750-3838 to check that your pet is up to date on what’s needed to board, or send a Boarding Request online.
How do I refill a prescription or order food?
Use our Prescription Refill and Food Order Request Form, or shop our online pharmacy.
What forms of payment do you accept?
We accept cash, checks, all major credit cards and debit cards, plus text to pay and tap to pay. You can also apply for CareCredit to pay for your pet’s care over time.
Do you accept pet insurance?
Yes. We work with pet insurance plans including Nationwide, Lemonade and Pumpkin. If you’re shopping for a plan, we point clients to Pawlicy Advisor to compare pet insurance companies, and we don’t collect any money if you sign up. Learn more on our Pet Insurance page.
Have a question about a specific service? Each service page answers the questions we hear most about it.
